Privacy Policy

Last updated: 12Dec2025

ServiceScouter (“we”, “our”, “us”) is a Melbourne-based lead-generation service connecting clients with local businesses and service providers (“Partners”). We value your privacy and handle your personal information responsibly and transparently.

1. Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Suburb/location

  • Details about the service you are seeking

  • Any additional info you provide voluntarily

  • Non-identifiable data (browser type, IP, cookies, usage metrics)

2. How We Use Your Information

We use your information to:

  • Process and manage your service request

  • Connect you with relevant businesses/Partners

  • Communicate with you about your enquiry

  • Improve our website and service

  • Ensure compliance with internal policies and legal obligations

3. How We Share Your Information

We share your personal information with selected Partners to fulfil your request. Once shared, the Partner may contact you directly. We do not sell your personal information.

4. Business-to-Business Clause

Our Partners are responsible for handling client information in accordance with Australian privacy law. ServiceScouter is not liable for how Partners use or manage your data once it has been shared.

5. Contact and Marketing Permissions

By submitting your details, you consent to being contacted regarding your service request. We will not send unsolicited marketing messages unrelated to your enquiry. All communications comply with the Spam Act (2003).

6. Data Security

We take reasonable measures to protect your data but cannot guarantee absolute security. Use of our service is at your own risk.

7. Data Storage & Overseas Disclosure

Your data may be stored on trusted servers inside or outside Australia.

8. Your Rights

You may request access, corrections, or deletion of your personal information. Email admin@servicescouter.org

9. Third-Party Websites

We are not responsible for linked websites.

10. Changes to This Policy

We may update this policy and will post the updated version online.

11. Contact Us

Email admin@servicescouter.org for privacy questions.